Your Purchase Is Always Protected... At any time you can upgrade Imagener |
The Only Software
That Allows you to See More Detail in Your Photos
or Digital Images |
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| Frequently Asked Questions | ||||||||||
| 1. |
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| 2. | YOU HAVE CHARGED MY CREDIT CARD - WHERE IS MY DOWNLOAD? | |||||||||
A: |
There are two possible reasons you are not seeing your download e-mail yet:
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| 3. | WHAT ARE THE SYSTEM REQUIREMENTS TO RUN IMAGENER? | |||||||||
A: |
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| 4. | I HAD TO REINSTALL WINDOWS AND RE-ACTIVATE IMAGENER | |||||||||
A: |
Send a request to us by clicking
here for the request page or sending an e-mail to  asking
for your license download and activation code. We will always resend
license and activation information to active licensed customers. |
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| 5. | I NEED TO INSTALL ON LAPTOP AND DESKTOP (OR TWO (2) COMPUTERS) | |||||||||
A: |
Imagener is license per computer - not per user. To install on more than one (1) computer, you need to purchase additional licenses. Go to our order page by clicking here and select the number of licenses you need. |
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6. |
DO I NEED TO BE ONLINE TO USE IMAGENER? | |||||||||
A:
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You should NOT need to be online to USE Imagener, but you MUST be online to ACTIVATE Imagener. | |||||||||
| 7. | I CAN'T ACTIVATE OR ACTIVATING IS TOO DIFFICULT. WHERE IS MY CD? | |||||||||
A: |
If you ordered a CD, you will still have to activate Imagener just as if you had downloaded. The CD version WILL NOT RUN without being activated. We try to ship CDs as soon as possible. | |||||||||
| 8. | I'M HAVING TROUBLE GETTING IMAGENER TO RUN CORRECTLY | |||||||||
A: |
You have a virus on your computer. Even if you have anti-virus software, the latest viruses are specifically designed to fool even the best anti-virus programs. There are two (2) ways to check this:
Imagener is a totally self-contained, solid application and ALWAYS runs on computers without viruses. |
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9. |
[autoexec.nt] or [config.nt] will not run as an MS-DOS or Windows application ERROR | |||||||||
A: |
This is an error caused by corrupted files on your computer. You should begin by checking for viruses immediately. Next, Microsoft has a procedure to correct your files. Again, this has nothing to do with Kneson's software products. To see Microsoft's resolution to this issue, CLICK HERE. |
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10. |
WHY YOU ABSOLUTELY NEED IMAGENER | |||||||||
A: |
Imagener is the one function that the major image software packages left out. Imagener enlarges images with much more precision and complexity than other picture software, yielding astounding results with just the click of the mouse. |
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11. |
HOW TO GET THE BEST RESULTS WITH IMAGENER | |||||||||
A:
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Images that start out at a very low resolution cannot be reliably enlarged by any software program. There must be sufficient information within the image for it to be enlarged satisfactorily. For example, many images on web pages are intentionally reduced in size and quality to increase the speed of web pages. Many of these images are 72 or 96 PPI (pixels per inch). Imagener, Photoshop© or any other image manipulation software program will do little to allow you to enlarge these types of images. Imagener works best on images that have at least a 200 PPI resolution, and works better on images with higher resolution. |
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12.
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OPEN FILE - SECURITY WARNING ERROR OCCURS WHEN IMAGENER INSTALL IS RUN. | |||||||||
A:
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Digital signatures verify the authenticity of software and contain information about the publisher of the software. The text in the dialog box indicates that publisher information could not be found, and the Publisher field is listed as Unknown Publisher. The issue is generated from the InstallShield files, not from us. SOLUTION: Click on the SECOND link under the text "Click this link to download your product in a .ZIP archive" in your download e-mail. UNZIP the files, and run the file "setup.exe" to install Imagener. |
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13.
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APPLE (MacIntosh, OS-9, OS-X) VERSION OF IMAGENER | |||||||||
A:
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Imagener runs perfectly using Apple's Virtual PC application. We are in development of a native Apple version of Imagener. | |||||||||
14.
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File->Open DOES NOT WORK | |||||||||
A:
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File->Open may work slightly differently than you are used to. It opens the file after the file has been selected in the Explorer and Files area's in the lower left of the main application window. Double-clicking on the selected file has the same effect. | |||||||||
15. |
ERROR MESSAGE: "Linked to missing Shell32dll.SHGetSpecailFolderPathA." | |||||||||
A:
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Your browser needs to be updated. Imagener requires shell32.dll Version 4.71 or later. This file is installed when you install Windows 2000, Windows NT 4.0 with Internet Explorer 4.0, Windows 98, Windows 95 with Internet Explorer 4.0. Please consult Microsoft's Internet Explorer Home Page for an update of Internet Explorer. | |||||||||
16.
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I CAN'T SAVE OR PRINT IMAGES | |||||||||
A:
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Please check Imagener Features for the version of Imagener you are running. The Demo version does not allow you to save or print. The Enhanced, Professional and Unlimited versions of Imagener of course allow printing. Also refer to How do I Print my Enlarged Images? page for further assistance. | |||||||||
| 17. | CAN IMAGENER UNLIMITED CONVERSIONS FROM PIXEL TO VECTOR BE CONVERTED BACK TO PIXEL FORMATS? | |||||||||
| A: | Imagener Unlimited converts images to vector for enlargement only, then allows you to save in a variety of pixel-based formats, including the format of the original image. It does not save images in vector based file formats - all of the conversion occurs transparently behind-the-scenes. | |||||||||
18.
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IMAGE DOESN'T SHOW IN THE RESULT WINDOW | |||||||||
A:
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Imagener works like Windows Explorer. Browsing images (clicking on images in the Files window) can be viewed in miniature form in the Preview pane. To open the selected image you must double click the file name. | |||||||||
Clock Real Time |
MileReg |
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